Frequently Asked Questions

SHIPPING & DELIVERY

Where do you ship to?

At the moment we mainly ship to UK mainland and Europe, however subscribe to our newsletter, we got something cooking!!!

How long does shipping take?

We aim to ship and pack your items within 2-3 working days, however we do have options to expedite the process if needed :)

What do I do if my order hasn’t arrived?

We aim to deliver all of our products within our suggested timeframe, however we understand there are times this may not be possible, please reach out to our customer support we will be more than happy to help :)

Can I track my delivery?

After ordering, you will receive a confirmation including all of your tracking information. You can track it either here on our website on the track my order page or on our delivery partners website.

PRODUCT QUESTIONS

Where do you ship to?

We ship majority of our products to Europe, North America and Canada. Currently we only ship our luxury air fresheners in the UK due to the nature of the product. If you wish to be notified first when they launch in your country, make sure to join the NOIR Newsletter at the bottom of the page.

Do your fragrances really smell exactly like the designer fragrance they’re inspired by?

Over 50,000 car and fragrance lovers have now fallen in love with our luxury fragrance products because of how good they smell! Our fragrances are designed to replicate similar notes and luxury quality that you would find in designer fragrances not air fresheners. We do have to make an important disclaimer however. NOIR products do not intend to infringe on manufacturer’s and designer’s names and trademarks. Names used in describing scents are used purely to provide customer’s with an idea of the scent notes and not to impersonate said fragrances and mislead customers. Car Pop products are not exact copies nor does Car Pop represent them as original therefore they do not violate any copyright laws. NOIR’s interpretation of these scents have been formulated through different chemical analysis and reproduction. NOIR is not affiliated with the manufacturers and designers. Name trademarks and copyrights are properties of their respective manufacturers and/or designers nor is our website sponsored, associated or affiliated by any of the owners of said trademarks/copyrights.

What is the best product for my car?

It really depends on you. All of our products will make your car smell incredible but have unique features that make them different which you can ready about on their product pages. If I were you I would get them all...

Are your products really endorsed by Yiannimize and Top Gear?

Yes! we have been featured in 3 issues of the Top Gear magazine which was truly a humbling experience for us as a company and it’s all thanks to our amazing customers.

How long do the scents last?

It changes depending on the products you are using but one of the many reasons why people love NOIR is because our products are up to 5x longer lasting than any equivalents on the market.